• Terms of Service

    [vc_row layout=”normal” margintop=”20″ marginbottom=”20″ paddingtop=”0″ paddingbottom=”0″ bg_color=”#fff”][vc_column][vc_column_text]All Services are provided by Rothwell Media Ltd from our Offices in the UK, and exclude Click costs payable to Google.

    Joint Code of Conduct
    Disclaimer
    Hours of Service
    Non-availability
    Correspondence
    Compliance
    Exclusivity
    Languages
    Partnership
    AdWords Conversion Tracking
    Termination
    Payments
    Cancellation
    Copyright
    Definitions


    Joint Code of Conduct

    • AdWords accounts require slow and steady changes
    • We will achieve the best results by working closely together
    • I am spending your money, a responsibility I take very seriously
    • I will always be happy to explain to you what I am doing, and why
    • I aim to do as much as possible for you without needing your time
    • My working practices with AdWords may be significantly different to yours
    • In exchange, I am trading years of daily AdWords Management experience for our common goal of mutual profit
    • If at any time I feel your expectations to be in excess of what is deliverable, I reserve the right to terminate our agreement and revert your account to its original settings

    Disclaimer

    • AdWords campaign response and conversion rates can vary, and marketplaces change over time, which we cannot predict
    • We are not employed directly by Google, we are an independent Agency, Consultancy and Development company
    • No guarantees, either express or implied, can be made about the results of AdWords advertising campaigns
    • Case Studies are provided by permission and do not represent earnings possible by other advertisers
    • We cannot be held responsible for financial claims arising from the use of AdWords campaigns

     


    Our hours of service are 08.00 – 18.00 UK GMT Mon – Fri


    Non-availability

    • Public Holidays
    • Vacations as agreed

     


    Correspondence with us is by

    • Forms on this site
    • Designated e-mail addresses
    • Online, Internet or telephone are strictly by appointment

     


    Compliance

     


    Exclusivity

    • Management Services are Client Exclusive
    • Based on non-competing products/services and/or geographies
    • If we are advertising your product or service, we cannot do so for another client with the same, unless they are targeting a different location to your campaigns
    • Every Client is treated as confidential, and we will sign your standard NDA if required

     


    Languages

    • We work only with English language Businesses, AdWords accounts and websites, although they can be based anywhere in the world

     


    Partnership

    • We want to partner with our clients for the long term, but without restricting you from exercising other options
    • We are happy to work with you on a Joint Venture or Partnership basis to increase the provision of your own Products and Services to existing or new Clients

     


    AdWords Conversion Tracking

    • Is the essential component which allows you to determine the profitability of your AdWords spend
    • We can consult with you to ensure the maximum likelihood of Conversion Tracking being successful
      • We can provide a Conversion Tracking Service if you need help setting it up, testing, and optimization
    • Is the result of a user’s PC or mobile device being cookied by an ad click, and subsequently reaching a designated page carrying the associated tracking code
    • Cookie duration is 30 days maximum
    • Conversion Tracking will fail under the following circumstances
      • The user blocks or clears cookies
      • If the user reaches the conversion tracking code from a different device from where the cookie was placed
      • Where the user completes the transaction in any other way than the online method, e.g a phone call

     


    Termination

    • We reserve the right to terminate our services as required, and any refunds are by agreement
    • Your AdWords account will be restored to its original state on Termination
    • The contents of AdWords campaigns created and managed by us remain our Intellectual Property for re-use or sale in the event of Termination

     


    Payments

    • All Consulting, Training and Support Services provided by us are paid for in advance
    • Fixed price invoices require settlement, even if Campaigns are temporarily paused, to maintain your exclusivity
    • Fixed price invoices entitle you to all consulting, support, feedback, research, campaign builds, management, optimisation etc for 30 days after the monthly fee
    • All Commission claims are payable immediately on receipt, and apply in arrears to the previous calendar month or 30 day period
    • Commission claims are applied as by agreement
    • A maximum of two payment reminders will be issued, thereafter, we reserve the right to Terminate

     


    Cancellation

    • We recognise that circumstances change and cancellations are sometimes necessary
    • We prefer that commitments are rescheduled rather than cancelled
    • Where possible we will cancel bookings without charge
    • However, if a third party makes a cancellation charge we will have to pass that on

     


    Copyright

    • All recorded content remains our property and may be used in our marketing materials
    • All testimonials and feedback may be used in our marketing materials

     


    Definitions

    • Conversion: the website visitor completes an online transaction, form submission or download
    • CPA: Cost per Acqusition (cost of sale or cost of lead generated), paid directly to Google by click costs

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